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Placing an Order
Order Delivery
Q:
How do I add credits to my account?
Q:
I’m new to the system, how do I place an order?
Q:
What is the “Additions” section of the order page for?
Q:
Is it possible to select different furniture or flooring material for my 3D floor plans?
Q:
What happens if I place an order having entered the incorrect value for the total surface area of the property?
Q:
Will the property address appear on the floor plan?
Q:
Can I customize the color of the floor plan?
Q:
Can I have my company logo appear on the floor plan?
Q:
What is your Floorplanner product?
Q:
What is your turnaround time?
Q:
How big will the files be that you send to me?
Q:
I placed an order/made a change but haven’t received it yet, what’s going on?
Q:
Can I make changes to a 6 month old drawing?
Q:
It seems that you have missed a line on the balcony on the 2D drawing, could you please correct that?
Q:
Why didn’t you illustrate any kitchen appliances?
Q:
Why don’t you illustrate the cabinets over the counter in the kitchen?
Q:
In what file format will the floor plans be sent to me?
Q:
How will I receive the floor plans when they are finished?
Delivered Orders
Order System
Q:
Can I make changes to the drawing over the phone?
Q:
Can I make changes to the file(s) Diakrit has sent me?
Q:
When do I get charged for making a change to my order?
Q:
What is the difference between a ‘change’ and a ‘correction’?
Q:
When I try making a change to a floor plan it doesn’t work, what’s going on?
Q:
What do I do if I don’t have a pre-existing floor plan to send to you?
Q:
How do I add credits to my account?
Q:
What are credits?
Q:
How do I set up a new account?
Q:
I don’t see prices, how much are your products?
Customer Settings
Other Questions
Q:
What is the “Order Settings” page for?
Q:
How do I change my password?
Q:
I have forgotten my password, what should I do?
Q:
If I want to update my contact info, what do I do?
Q:
What is your FloorPlanner product?
Q:
I can’t find the answer to my question, how do I contact you directly?
Q:
What are diakrit’s Terms Of Use?
Manuals
FloorPlanner Tutorial
Pre-edit an order
Drawing Guide
Placing & Changing an order
Graph paper
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Top 5 Questions
Can I make changes to a 6 month old drawing?
Is it possible to select different furniture or flooring material ...
I have forgotten my password, what should I do?
How big will the files be that you send to me?
Can I have my company logo appear on the floor plan?
